Cancellations and Refunds

  • Cancellation of orders must be made 24 hours in advance before the delivery time for Singapore delivery; 48 hours in advance for overseas delivery. Failing which, a cancellation fee of 50% of the selling price is chargeable.
  • Full purchase amount will apply if the order has been delivered.
  • Please use the Customer Service Inquiry Form or contact the E-Commerce Team at (65) 6299 1133 at least 24 hours before delivery.
  • Any refunds on orders will be processed and completed between 3 to 4 working weeks approximately . Hence, it may not be reflected immediately on your up-coming card statement.