B. Delivery Policy

Standard Delivery (Non-peak season)

The delivery charge will be $10.36 (GST Inclusive) per recipient per single location.

An additional surcharge for orders with delivery to Mandai Crematorium, Marina Bay Sands, Sentosa, Jurong Island, restricted airline and cargo areas such as Airport Cargo Complex and Airline Road has been revised to $21.80 (GST Inclusive). Due to security regulations imposed on these areas (other than Sentosa), we may need to contact the recipient in advance to apply for a special delivery pass for our driver to make the delivery.

We seek your kind understanding that requests for specific delivery within short time frames (e.g. 10.00am - 11.00am) cannot be guaranteed as it depends on the drivers' delivery routes scheduled for the day. Express delivery is recommended instead.


Office Operating Hours

Order Placed & Confirmed via Website

Earliest Delivery Timing

Monday - Friday

8.30am - 6.00pm

Anytime Before 11.30am Same day from 2.30pm to 6.00pm
From 11.31am to 4.30pm Same day from 7.30pm to 10.30pm
From 4.31pm to 5.30pm Next working day from 9.00am to 1.00pm
Anytime After 5.31pm Next working day from 2.30pm to 6.00pm

Saturday

8.30am - 2.00pm

Anytime Before 11.30am Same day from 2.30pm to 6.00pm
From 11.31am to 1.30pm Next day from 9.00am to 1.00pm
Anytime After 1.31pm Next day from 2.30pm to 6.00pm

Sunday & Public Holidays

Closed

Anytime Next working day from 2.30pm to 6.00pm

Note: Orders received any time on Sunday or Public Holiday can only be confirmed by the NEXT working day. As such, the earliest delivery can only be done between 2.30PM to 6.00PM on that same working day.


98-min Express Delivery

For urgent orders or orders with short time frames, you can consider our 98-min Express Delivery at a nominal charge of S$19.62 (GST Inclusive). Please note that this service is subjected to our drivers' availability. Please contact Noel Gifts at (65) 6299 1155 to check with our friendly Internet Customer Service Officer for the availability of the service.


Standard Delivery (Peak season)

During special occasions and festive seasons, our fulfilment follows a separate delivery schedule. The delivery charge will still be $10.36 (GST Inclusive) per recipient per single location.

We seek your kind understanding that delivery fulfilment for peak season will be made over 3 working days stretch date. Stretch delivery dates do not include Saturday, Sunday, and Public Holidays for deliveries to office addresses.


Office Operating Hours Order Placed & Confirmed Earliest Delivery Timing

Monday - Friday

8.30am - 6.00pm

Before 10.30am Same day from 2.30pm to 6.00pm
From 10.31am to 3.30pm Same night from 7.30pm to 10.30pm
Next working day from 9.00am to 1.00pm
After 4.31pm Next working day from 2.30pm to 6.00pm

Saturday

9.30am - 2.00pm

From 8.30am to 10.30am Same day from 2.30pm to 6.00pm
From 10.31am to 13.00pm Next working Sunday from 9.00am to 1.00pm
Anytime After 13.01pm Next working Monday from 2.30pm to 6.00pm

Sunday & Public Holidays

Closed

Anytime Next working day from 2.30pm to 6.00pm

What does 3 working days stretch date mean?

Due to overwhelming demand during peak seasons such as Christmas or Chinese New Year, our staff may take a longer lead time to prepare, quality check and deliver the gift hampers. 3 working days stretch date means that your hamper will be delivered within 3 working days from the time the order is placed. For instance, if you placed an order on Monday morning 10.00am, we are able to deliver earliest on the same day, 2.30pm to 6.00pm. Otherwise, delivery will be made over the next 2 working days.


Re-delivery

Please ensure that the recipient's address is correct and that someone is available to receive the gift. In the event that the recipient is not around, the gift will be returned to the office and arranged for another delivery time and date. A touch-up and re-delivery fee of up to 50% of the original selling price may be applicable.