Saturday, 14 December 2019

Order now in the next 2h for earliest delivery on 14 Dec 2019, 2.30pm - 6pm


A. Order Policy
  • All orders placed online will receive a 6-digit order reference number with an “Order In Process” acknowledgement via email. You are encouraged to check the email to ensure all order details provided are accurate. (To ensure that you will receive the email confirmation successfully, kindly include orders@noel.com.sg in your address book.)
  • You may monitor your order status on our homepage with the order reference number. Orders that are in the midst of delivery will be indicated as “On the Road” and updated as “Order Delivered” upon successful delivery.

    To protect your privacy on the order information, only the postal code is displayed for reference

    Order Number # XXXXXX
    Postal Code
    Order Status
    Recipient 1
    535218
    Order In Process
  • For any changes on the order or delivery information, please use the Customer Service Inquiry Form or contact the E-Commerce Team at (65) 6299 1133 at least 24 hours before delivery.
  • Due to an increase in cost of fresh flowers like Roses, Tulips, Lilies,etc in February, all affected orders placed for delivery between 1 to 15 Feb will be subjected to an increase in price. Upon receiving your order, we will contact you for the price difference and seek your advice to proceed with the order at the increased price or to have the flowers replaced at the usual price.


B. Delivery Policy
Standard Delivery
  • With effect from 1 Jul 2013, the delivery charge will be revised from S$6.42 (incl.GST) to S$6.96 (incl. GST) per recipient per single location.
  • An additional surcharge for orders with delivery to Marina Bay Sands, Sentosa, Jurong Island and restricted airline and cargo areas such as Airport Cargo Complex and Airline Road has been revised from S$13.91 (incl. GST) to S$19.26 (inc. GST). Due to security regulations imposed on these areas (other than Sentosa), we may need to contact the recipient in advance to apply for a special delivery pass for our driver to make the delivery.
  • We seek for your kind understanding that requests for specific delivery times and deliveries within short time frames (10 – 11am) cannot be guaranteed as it depends on the drivers’ delivery routes scheduled for that day. An express delivery is recommended instead.

    Office Operating Hours
    Order Placed & Confirmed
    Our Earliest Delivery Time
    Mon - Fri
    8:30am to 6:00pm
    Before 11:00am
    Same day from 2:30pm to 5:30pm
    From 11:01am to 4:00pm
    Same night from 7:30pm to 10:00pm
    From 11:01am to 4:00pm
    Next working day from 9:00am to 12 noon
    From 4:01pm to 6:00pm
    Next working day from 2:30pm to 5:30pm
    Sat
    9:30am to 2:00pm
    From 8:30am to 11:00am
    Same day from 2:30pm to 5:30pm
    From 11:01am to 12:00 noon
    Next working Sun from 9:00am to 12 noon
    After 1:30pm
    Next working Mon from 2:30pm to 5:30pm
    Sun & Public Holiday
    Closed
    Anytime
    Next working day from 2:30pm to 5:30pm


98-min Express Delivery
  • For urgent orders or orders with short time frames, we suggest that you consider our 98-min express delivery at a nominal charge of S$19.26 (incl. GST). Please note that the service is subjected to the drivers' availability. Please contact Noel Gifts at (65) 6299 1133 to check with our friendly Customer Service Officer for the availability of the service.


Re-delivery
  • Please ensure that the recipient's address is correct and that someone is available to receive the gift. In the event that the recipient is not around, the gift will be returned to the office and arranged for another delivery date and time. A touch-up and re-delivery fee of up to 50% of the original selling price may be applicable.

C. Payment Modes
Internet Banking
  • If you have an Internet banking account with DBS, UOB or Citibank, you may choose to make your payment by selecting the eNets Internet Banking option and following the prompts to complete your purchase.
Credit or Debit Card
  • We accept card payments via Visa and Mastercard. You may choose to pay online through our secured electronic payment gateway or request for a Customer Service Officer to contact you for the card details.

D. Cancellations and Refunds
  • Cancellation of orders must be made 24 hours in advance before the delivery time for Singapore delivery; 48 hours in advance for overseas delivery. Failing which, a cancellation fee of 50% of the selling price is chargeable.
  • Full purchase amount will apply if the order has been delivered.
  • Please use the Customer Service Inquiry Form or contact the E-Commerce Team at (65) 6299 1133 at least 24 hours before delivery.
  • Any refunds on orders will be processed and completed between 3 to 4 working weeks approximately . Hence, it may not be reflected immediately on your up-coming card statement.

E. Substitution Policy
  • We understand that it is of utmost importance for your gift to be delivered on time. Hence, items may be substituted for similar products of equivalent or higher value if necessary. Our florists will ensure that substitutions are done professionally without affecting the overall presentation of the gifts.
  • Substitutions may occur for generic items such as:
    • Decorative Elements (i.e. specific baskets, vases, plush toys)
    • Items in the hamper (e.g. chocolates, diapers, essences, etc.)
    • Seasonal fresh fruits
    • Colors of fresh flowers

F. Feedback and Inquiry
  • We welcome your valuable feedback on our product and service quality. Please use our Customer Service Inquiry Form, call us at (65) 6299 1155 or fax us at (65) 6293 3522 for any feedback.

G. Disclaimer
  • Noel Gifts International Ltd reserves the right to reject any order.

H. Noel Service Guarantee For Non-Festive Period
  • We thank all our customers for their valuable support and we will continuously strive for better customer satisfaction. Our service guarantee entails free replacements for feedbacks received before 5pm (weekdays) or 12pm (Saturdays) on the day of delivery.

    This guarantee applies to feedback received within 12 working hours from receipt of flowers and fruits, and 48 working hours for non-perishable gifts. Refunds for non-perishable items will be made at the discretion of the management.

I. Noel Service Guarantee For Festive Period (Hari Raya, Deepavali, Christmas and Lunar New Year)
  • Have a peace of mind with our quality guarantee. We will refund 5 times the price of any spoilt food products or 50% of the hamper value, whichever is lower. This guarantee is valid for food hampers delivered within Singapore.

    You can also be assured of prompt delivery (within 3 working days for standard hampers and 4 working days for specially-packed hampers) from the date of order confirmation.